About the Role
Strong technical proficiency and business acumen is required, as well as the
following functions:
o Process mapping and analysis
o Requirements gathering including strong stakeholder engagement, rigorous
methodical documentation.
o Support with solution design
o Change management including assisting in the change management
strategy that includes writing change management documents, creating
training documents and videos, training end users, and supporting the team
with change management activities
o Understanding and utilization of performance measurement tools (defining
KPIs, continuous improvement methods).
o Strong communication and collaboration skills, including clear and concise
documentation (project reports etc.)
o Knowledge of technical integrations, architecture and HI system design
o Assist & support with usability analysis and benefits realization plan (if
required)
o Participate in testing if required including:
Developing test scripts
Completing and executing test plans
Resolving issues
Other services needed:
o Participate as a functional member of the team
o Provide mentorship to the team
o Escalate risks, issues, and constraints to the Project Manager and business
stakeholders as appropriate
o Serve as a liaison between the technology teams and business teams
Consulting Statement of Work
PHSA Consulting Statement of Work March 8, 2024 Page 5 of 1
o Provide status reporting to the Project Manager
o Take on additional assignments as required by the program/project
manager
Requirements
As Fraser Health advances its commitment to enhancing care delivery through virtual
methods, the eHealth Virtual Health project team is actively adapting to meet evolving
needs by implementing and integrating new solutions. This current phase of the program
focuses on establishing a digital virtual-first platform to serve as the virtual front door to
Consulting Statement of Work
PHSA Consulting Statement of Work March 8, 2024 Page 4 of 1
Fraser Health. This initiative involves deploying and managing various virtual health
technologies, including virtual visit systems, remote patient monitoring solutions, and
telemedicine projects. The BA outlined within this SOW will be required to possess strong
business process acumen, ensuring they have deep understanding of business
processes and how they can be optimized to achieve organizational goals. Other project
work, includes project planning, in-depth workflow analysis, detailed requirements
gathering, understanding of technical integrations and interoperability principles. By
facilitating these advancements, Fraser Health aims to improve accessibility and
efficiency in patient care through innovative virtual solutions.
About the Company